"The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. Click to reveal At no time do We provide the Buyer's payment information to the Seller. Third, watch out for drip pricing. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. 2.15 Claims under the viagogo Guarantee. 2.3 Username and Password. If this is also unsuccessful We will not offer a refund. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. 2. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. 198.54.123.248 It has been fined in Italy and . Viagogo DO NOT refund and are not contactable. They often process refunds if requested. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. Mr Sims said many consumers were caught out by the "extraordinarily high" fees. The revised version of this Agreement is automatically effective after it is initially posted on the Site. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Spain, the UK and Australia. Cloudflare Ray ID: 7a293b3f6b3e1afb To sell tickets, a Seller lists the tickets in the Site database. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. Stay informed. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. ", "I only became aware when looking at our credit card transactions $1500 for two tickets. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo. (Subclass 870) Sponsored Parent (Temporary) visa. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Read more: In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. See something that's not quite right in this article? Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/viagogo-fined-$7-million-for-misleading-consumers/12725434, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks, Hong Kong court convicts three members of Tiananmen vigil group for security offence, as publisher behind Xi biography released, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, Vanuatu hit by two cyclones and twin earthquakes in two days, Viagogo denies misleading customers in face of consumer and industry backlash, Viagogo, a ticket reseller with few fans among consumers, gets stung by Google, Federal Court finds ticket reseller Viagogo misled consumers, Rare sighting of bird 'like Beyonce, Prince and Elvis all turning up at once', Emily was studying law when she had to go to court. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. View FAQs A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. You consent to the exclusive personal jurisdiction and venue of Swiss courts. In a statement from the ACCC, several examples were listed where Viagogo would advertise a certain price, only for the final price to be significantly higher. To post a ticket for sale on viagogo You must first register with the Site. They could not promise tickets or even tell us where the seats were located in the venue.". Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. After multiple emails to Viagogo, Kent has been refunded $280. What are the viagogo Terms and Conditions? Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). These tickets are listed in TWD [Taiwanese dollars]. After you raised a dispute did paypal stop or refund deduction from card? The "on its site" disclaimer that followed was in a distinctly lighter font. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. Unfortunately, postmarked entries after June 5 will not be accepted. This may limit your ability to be grantedanother visa. Editor, Marcus Herbert. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. To be eligible for a VAC refund your application needs to have been finalised. 5.4 Making Adjustments. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. The official website will usually direct you to the authorised ticket seller. arrow_forward. The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Including any such items constitutes a material breach of these terms and conditions. PLEASE DO NOT TRUST VIAGOGO! This includes reports four tickets to . Please note this does not include any sales or value added tax that may be payable on viagogos fees. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. How do I change the email address on my account? Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. Stay away from them!!!! Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Infogram. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. Given the extent of these refund liabilities, I thought there was almost no chance of Viagogo getting any commercial loan. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. 6.7 Third Party Information. Business News Live Business FanFair publishes a guide for getting a refund from Viagogo By Chris Cooke | Published on Monday 7 August 2017. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. And I had to chase for my tickets. 1.2 Ticketing Exchange. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. The ACCC has also advised consumers to steer clear of Viagogo. We may investigate complaints and violations of our policies. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. But you might not know you're buying from them. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. You are on a Viagogo website. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. Checked for accuracy by our qualified fact-checkers and verifiers. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. 2.18 Merchant Description. Received just 2 days before the concert transfered from someone via ticketmaster! Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. Dec-23-2017 03:49 PM. -Explore the world's largest selection of events. Provide lots of information and make a claim for a refund. the sponsorship or nomination was not successful. The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. If the payment status in ImmiAccount is 'Credit' or Paid a refund can be requested. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. We will also add sales or value added tax on our fees as applicable. 2.1 Requirements. Viagogo has the right to deny your request for a refund. How do I unsubscribe from your newsletter? Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. If you dont know the location of the office processing your application, send the completed form to your. Invalid tickets are defined as anything where buyers are refused entry. The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. We care about accuracy. Why do my tickets have someone elses name on them? In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. ACCC chairman Rod Sims said the statements created a false sense of urgency. Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. viagogo AG is registered in Switzerland, Company No. Fisher and Russo also discuss the National Football League's handling of governance matters surrounding the life-threatening, on-field injury of Buffalo Bills safety Damar Hamlin, ownership changes within Candy Digital, Cristiano Ronaldo's historic signing . You will need a username and password to access the Site and use the Services. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. As of Wednesday, prices for seats in Reserve A seating cost $226 each plus a GST and booking fee of $80. 2.2 Registration. 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community.
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