Can the Future Cruise Credit be used for the deposit? If you booked before 8/1/2010 it is still 70 days. If we as ATOL holder fail as a business, any money held at that time by the travel agent acting as our agent, or subsequently accepted from you by the travel agent is and continues to be held by that travel agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us as principal ATOL holder. For bookings confirmed or amended on or after 1 July 2021: 6 to 14 days: 90%, 29 to 69 days: 50%, 70 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items). I just talked to a Captain's Club rep. Please note that the upgrade package may differ from the upgrade package offered by the airline. Proof of legal guardianship is also required where there is a minor travelling with their legal guardian. Just be certain to have the rep email an updated booking confirmation showing the payment and $0 balance due. From time to time we may have various common interest groups onboard attending for example conventions, conferences, seminars, training courses, competitions, tournaments or specialty holidays such as cookery and dancing courses. All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept confidential. If Celebrity Cruises' "best price guarantee" results in a decrease in the guest's cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard The travel organisers own booking conditions will apply to your contract. Please note, you are also able to book a future cruise whilst onboard one of our ships, using our Celebrity Future Cruise options. It is New Year's Da. Celebrity Cruises Inc. and RCL Cruises Ltd are both members of ABTA with membership numbers Y4358 and L8357/Y3001 respectively. If the particular services which gave rise to the claim or complaint complied with local standards, laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. Any liability, including environmental damage from drone usage is the guests responsibility. There may be a requirement to carry out maintenance/building works on your cruise/hotel. Whilst the dates of your outward and return flights will be advised at the time of booking, the flight timings and/or routing may not be shown on your Confirmation Invoice. You may book a Celebrity Cruises cruise-only holiday in conjunction with other services (such as flights, on shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book. Special care must be taken of such items. Deadlines for cruise deposits, payments & refunds (cheat sheet) . 2.1 What about valuable or important items? Different countries may have different rules. We will do so as soon as we become aware of the error. Accordingly, we cannot guarantee that shore excursions are available generally or for guests with disabilities please contact us or your travel agent for information on specific excursions. Your holiday will not be protected by our ATOL or ABTA membership. For full details please refer to our website. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you.) We can then advise on an informal basis if we consider your chosen cruise is suitable. Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding any amendment charges), will we levy a surcharge. Logo Store; Find Your Roll Call; Meet & Mingle; Guidelines; Community Help Center; More . The provisions of the Convention relating to the Carriage of Passengers and their Luggage by Sea 1974 as supplemented and/or varied by any other applicable legislation from time to time in force including, but not limited to Regulation (EC) No 392/2009 (together The Athens Convention) applies to your cruise as well as the process of getting on and/or off the ship. Please refer to the terms and conditions of your debit or credit card for details. Posted August 3, 2010. . Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. General information on travel vaccinations and a travel health checklist is available on the NHS website. The travel organisers own Booking Conditions will apply to your contract (with the exception of section 5.13 (c). Once your EHIC has expired, youll be able to replace it with a GHIC. We have no responsibility for any such activities, as they are neither run, supervised nor controlled in any way by us. #3. We and the airline will not be liable to pay any compensation in the case of delay affecting luggage if we or the airline can prove that the airline took all measures that could reasonably be required to avoid the delay or that it was impossible for the airline or its employees to take such measures. If you have booked via a travel agent, please speak to your travel agent so that they can ensure that all funds have been transferred to us to allow you to complete your online check-in. About a week and a half later we received an email saying if our balance was not cleared our cruise could be cancelled. Be advised that any refund due to you shall be paid to you within 14 days of cancellation of any booking. We will only accept complaints from the lead name of a booking. Subject to availability and paying any applicable difference in price, you can arrive in style by upgrading your flight. Guests assume full responsibility for understanding all local authority rules related to drone usage and for obtaining any required permissions for drone operations. Further travel advice can be found on www.fitfortravel.scot.nhs.uk and www.nathnac.org. Therefore, a new booking will be created incorporating any new business rules or terms and conditions applicable. Please submit your dietary request in writing at least 90 days prior to your sail date giving as much detail as possible as to your particular requirements. In the event of any inconsistency, these Booking Conditions shall prevail unless we notify you otherwise. Anyone else deal with thisdid you let it ride until the date on the invoice? However, at the end of the entire process, it acknowledged my payment but indicated that I still owed a little over $300, which was the exact amount of the gratuities for the cruise. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these Booking Conditions to consumers who have a contract with us. They will advise you on how this information can be provided or verified. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. While we envisage that this will not affect the overall normal day-to-day operation of the ship, there may be occasions when certain facilities are unavailable to you whilst these groups are on board. Please note, if you are taking consecutive cruises there may be some duplication with regard to onboard programmes, meals and entertainment. For flight inclusive bookings, all monies paid to such authorised agents for your holiday with us will be held on our behalf until they are paid to us or refunded to you. You can also reserve your dining times in advance of your cruise through our websites Manage my Booking section. Please note Carriers COVID-19 Policies and Procedures may impose certain restrictions on shore excursions relating to participation, location, time, eligible venues and persons with whom a guest may come into contact, as well as restrictions on the number of guests going ashore. Occasionally, we have to make changes to the brochure and other details both before, and after, bookings have been confirmed and, even more rarely, cancel confirmed bookings. After the cruise final payment date the refund is, the total value of the ticket will be refunded less a $200.00 non-refundable penalty. a letter from a doctor etc.). For all Celebrity sailings departing between December 1, 2021 and March 31, 2022, final payment will now not be due until 60 days prior to cruise departure (excluding contracted groups). If you discover the loss, delay or damage when onboard, you must immediately report it to the Guest Relations Desk. . Alcoholic beverages that are purchased in ports of call or from onboard shops will be stored by the ship and delivered to guest staterooms on the last day of the sailing. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice. Find a Bargain Please choose a vacation type. Confirmation that a special request has been noted and passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Yes. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. For U.S. departing cruise and long haul destinations, hotel accommodation (room only basis unless otherwise stated) and transfers canbe added to bookings and at an additional cost. In these Booking Conditions, you and your means all persons named on a booking and we, us, ourselves and Celebrity Cruises means either Celebrity Cruises Inc. or RCL Cruises Ltd trading as Celebrity Cruises as will be determined as being the Carrier under these Booking Conditions. By continuing to browse the site, you agree to the use of cookies. If transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or our costs increase or decrease as a result of any adverse or favorable changes in the exchange rates which have been used to calculate the cost of your holiday. Common interest groups and immersion sailings. Please make sure that all valuable and important items (for example, medicines, jewelry, fragile items, important travel and other documents, video/camera/laptop/mobile phone etc.) Please advise us at the time of making a booking of any relevant information we should be aware of and in any event we request that, if you will need special assistance, you complete the Guest Special Needs Form that will be sent to you with your Confirmation Invoice and return this to us without delay so we can assess your requirements. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). We cannot accept any responsibility or liability for any valuable or important items, which are not deposited with the Guest Relations Desk or with your hotel (booked with us) for safekeeping. Experience, Learn, Connect with Three Distinct Programs Application Deadline: February 17, 2023 Program Fee Final Due Date: March 15, 2023 Program Fee: $4,895 ($4,495 if paid by Dec. . Whilst onboard our ships you may participate in recreational activities. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". Where this happens because of your failure to fully comply with such obligations we cannot accept any liability to you or any of your party and we will not pay you any compensation or make any refunds to you or your party in such circumstances and you will be responsible for your own onward/return travel arrangements. We cannot accept any liability for any delay, which is due to any of the reasons set out in section 5.7 below (which includes the behaviour of any passenger on the flight who for example fails to check-in or board on time). To ensure a healthy sailing, we may also request that guests who arrive at check in and are showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person, may be asked following consultation with our medical staff to reschedule their cruise. Please note that any request of this nature should be advised at the time of booking and confirmed in writing at least 45 days prior to your sail date. We both agree that any dispute, claim or other matter arising out of or in connection with your contract or your holiday with us will only be dealt with by the Courts of England and Wales. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the booking conditions. Flight timings shown on your confirmation invoice are for guidance only and may change. Any verbal complaint must be put in writing and given to the supplier and us as soon as possible. Please visit your airlines website for details. If you request a change within 69 days of departure, this may be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable (see section 1.10 above). It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs. This policy is designed to ensure that all guests are able to participate in a safe and enjoyable cruise vacation and, as such, the Guest Conduct Policy sets forth standards of conduct for guests to follow throughout their Royal Caribbean International cruise vacation, including transfers to and from ships, inside terminals, while on-board, at ports of call, during shore excursions and at our private destinations. 1.11 Can I make changes to my booking after it has been confirmed? Additional policies for groups are located in the Appendices of the Travel Agent Guide and are enforced without exception. Please check all details are correct as soon as you receive your Confirmation Invoice, electronic cruise documents, flight tickets, ATOL Certificate (where applicable) and any other documents from your travel agent or us. Please note that if a traveller is found to have visited a country designated by the US as State Sponsor of Terrorism, the traveller is no longer eligible to participate in the ESTA Visa Wavier Program and must apply for a visa to enter the United States. Our descriptions may refer to activities that are available in the ports you are visiting. They do not form any part of your contract with us even where we suggest particular operators/centres and/ or assist you in booking such activities in any way, unless they are expressly booked as part of your package holiday. The carry-on bag needs to be less than 7kg/15lbs and the dimension size is 19 x 13 x 8 inches. If you fail to supply full and accurate details within the time limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. We cannot accept any bookings which are conditional on your preferred seating being or becoming available before departure. Any claims covered under The Athens Convention must be made within the time limits set out in The Athens Convention. Celebrity Select Dining is subject to availability. You will usually have access to your cruise . Please ask your travel agent for further information. Any loss, damage or delay, which is not apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 15 days of departure from the ship or the end of your using the service in question. When we talk about circumstances which are outside our control, we mean any event which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care. By providing us with the details requested under these Booking Conditions, you consent to the sharing of your personal data with third parties including where necessary the transfer of your personal data outside the European Economic Area for the purpose of fulfilling this holiday contract with you. Norwegian Cruise Line recently extended its final payment deadline through April 30, 2022, and to 60 days rather than the previous 160 days before sailing. We can only pay you compensation (if relevant) if the following conditions are met: If asked to do so, the person(s) affected must transfer to us any rights they have against the supplier or whoever else is responsible for your claim and complaint. If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise. Where there is a flight element to your booking this will be protected by virtue of our ATOL protection (see above). Information on health is also contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health Office and most Post Offices. click on person 1 to upload and write text for person 1 and then select person 2 for 2nd person messages. Notwithstanding the above, you acknowledge and agree that the very nature of recreational activities on the shore excursion that you are participating in can be dangerous, with inherent risk, dangers and hazards and personal injury (and sometimes death) can occur, and you agree to assume and accept all risks of personal injury or death which may occur. All Rights Reserved. If you book within 69 days of departure, you must pay the total holiday cost at the time of booking. You will be advised of the relevant contracting party at the time of booking and/or in our confirmation invoice. Your actual flight timings will be shown on the Air Arrangements page of your cruise e-docs, which you should check carefully as soon as you receive these. Completing this information will significantly speed up the process for you and will avoid any possible delays and queues on the ship. We reserve the right to make a fuel surcharge when making a booking, to reflect the cost of fuel or other power sources. We are not able to offer flight only bookings. 379. 2018. Please have your itinerary number available and one of our agents will assist you. RCL Cruises Ltd is an English company with its registered office address at 7 The Heights, Brooklands, Weybridge, Surrey KT13 0XW (company Number 07366612). For further information please contact Celebrity Cruises. Your confirmation invoice will show the latest planned timings. Subject to the above, we and the airline will only be liable for destruction or loss of, or of damage to, checked luggage on the condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the checked luggage was in the charge of the airline. 2.7 Are there any formal health requirements? In some ports the ship will anchor offshore and use smaller boats which hold around 100 people (known as tenders) to transport guests to shore. Where we are found to have been negligent this limit is increased to 400,000 SDRs (approximately 379,000). The value of the supplement will be confirmed to you at the time of making a booking with us. Cruise only guests who have made their own arrangements will need to contact their travel provider for assistance. All guests should ensure they have appropriate personal travel and medical insurance before departure. If this holiday is in fact cheaper than the original one, we will refund the price difference. Checked on line 0 balance to pay. Full details of onboard facilities with age restrictions are contained within the Daily Programme, which is available from the Guest Relations Desk. This means you may book a stateroom of a guaranteed minimum category type, (specified by us prior to booking) on your chosen ship. If you fail to supply full and accurate details within the time-limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday.
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