14h08. How can we as customers get BTs attention and ensure that there is a fix? In the last 24 hours I have been unable to send any mail from
[email protected] account from any of my devices. Delays in Emails being delivered can arise from a multitude of reasons. Our Gmail accounts work on all our devices. Below is an article to help guide you through the process. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. Terms and conditions of the sale . I also feel slightly better I am not alone. Unfortunately, it did not work. Doing so can save hundreds of pounds. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. Its probably not directly relevant to your problem, but who knows with Apple!! Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. 15h31. 23-04-2021 I spoke too soon. Accounts that are inactive for six months are deleted automatically. Sending or receiving email. Announcements, Guides & Community Updates. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. This started suddenly about 5 or 6 weeks ago. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. Hopefully, we can get this resolved quickly. Why? Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. Any ideas? Rachel Rickard Straus, Financial Mail On Sunday
This amount is subject to change until you make payment. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. 26-08-2021 After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. 14-07-2019 We'll need to look into this and we'll get back to you next week. Also, the web interface seems to be working just fine. 14-07-2019 on Switching email address if you have never done so before can feel like a daunting task. They also sent a test email from a PC using an outlook client and that didn't come through either. I have a recent problem with my email service. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. I changed "Authentication" to "Password" and clicked on "Save". Emails from btinternet.com addresses not received. The problem is also affected by the addressee. I consistently receive this warning:whenever I try. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. PaddyB. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. mingoslkd, call I have a group of 14 people set up under Outlook 365. 26-08-2021 Thanks for the examples that have been provided so far. 23-04-2021 23-04-2021 2. 19h37 Looks like no ones replied in a while. When this happens.
If not, how do we get a moderator involved? We always endeavour to grade correctly and. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. So, I did checked around it seems that smtp is not working. The worrying thing is I don't know how many other emails I'm not receiving. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. 13-07-2019 There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. , updated When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". only. Ive also tried not using advanced settings at all with exactly the same results as described above. Thank you for your follow up. About 4 days letter I get a reply saying the message could not be delivered. Please check your email settings. Hi @stevebrass Thanks, but same result as before. Have you had the chance to check if the issue persists on a different user account? This was a pain, but I went along with it or else I couldnt use email. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. I can receive emails. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. Can I move my BT Email address to another account? BT L1 agent wasn't able to resolve and it has been passed to their email support team. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. on So it seems to be something between Android and BT Mail. on At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. to know I'm not alone. 6h21. 26-08-2021 I've rebooted twice and reinstalled Office 365 without success. 09-07-2019 I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. I cannot find an obvious way of asking bt about this! A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. on There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Rest assured that we'll do our best to assist you or get you pointed in the right direction. BT need to deal with this at a high level, NOT an individual user's account. Just one other thing that might be relevant. This amount includes applicable customs duties, taxes, brokerage and other fees. It's very annoying and slightly weird. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? One further piece of information. 13h52. on If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. Go back to . 14h56, on 6h00. Re: Emails from btinternet.com addresses not received. You can link any BT email address to another broadband or Premium email billing account. 10h38 For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. However, give yourself enough time to smoothly switch over and you may find it is worth your while. Something went wrong. 11h05. on I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. . We appreciate you reaching out to us about Mail. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! 5) Set up an auto-responder message on your old email address. 23-04-2021 on 25-08-2021 I can take the same message and copy it into gmail and send from there and it gets through with no problem. 6) Make a list of all of the accounts and logins that are linked to your old email address. What can we help with? 26-08-2021 The article below can help if you do not have any other user account to test with. 13h37, on 14h00, on What do I have to change to make my emails send? on 17h25. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. One of the mails having been sent as long ago as April 4th. 19h32. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. If you click on them we may earn a small commission. Surely other services would similarly suffer. I cannot send even the simplest of messages this morning. 20h13. Thank you, JW. on We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Typical script! If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. on Today all of our emails addresses would receive, but not send. To start viewing messages, select the forum that you want to visit from the selection below. You can send and receive messages, but not actively manage the account. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. I have it in a notepad file as well if that makes it more readable. I've got a "failed delivery message". Log in issues. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. There'll likely be four of these, two from BT servers and two from Plusnet servers. This sounds fiddly, but isn't necessarily. I've got a "failed delivery message". Though any rejection on our side should be returned back to the sender as a bounce. 10-07-2019 The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. We repeated the test and the same thing happened. Problems with email. 20h33 So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. on 26-08-2021 Has anyone experienced this problem. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. Many customers find the BT community forum is a great way of getting help. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. By posting your comment you agree to the house rules, The comments below have not been moderated, By
on This morning I clicked on the email icon on my phone and was again asked to login. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". The account I am using is Gmail (the google mail). This site contains user submitted content, comments and opinions and is for informational purposes I consistently receive this warning: whenever I try. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. ), on Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password I have entered the SMTP and IMAP details correctly but it still won't send. This amount is subject to change until you make payment. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. Your post does not go to BT. 3 users liked/thanked this post: 23-04-2021 If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. As soon as I removed that link all was well again. Policies vary between broadband providers. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. If I changed my email address I would be bound to lose something important. 9h25 Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. . 17h33. I installed the outlook App on my iPad and it works perfectly I'm afraid. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. Comic should be in the grade given in the listing title. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter You should however check that your email clients are using the correct settings as per this link.