alight customer care representative job description

Carry out monitoring visits to verify information provided by . You are Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You're able to quickly input and retrieve data while working with the customer on the telephone. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. We want towelcome you to learn more aboutAlight and our Customer Care team. This role is designed for people who have strong empathy and communication skills. We are Alight Solutions. To deliver on this purpose, we do things differently. We are brave in spirit, act decisively, learn quickly and get it done. Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . 2023 The mission of our customer care teams exemplifies the need for human understanding. Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. HDHP or PPO available., At Alight, we believe a companys success starts with its people. Know Your Worth. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Disabled Person, Inc. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. This is a 6 months project and we offer Full Time Shifts (Rotating). * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others Help make it more accurate by adding yours. They inform them about products and services, answer their questions and resolve their issues. Position: Alight Alumni Customer Care Representative I Job Description This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only Our people are our greatest assets at Alight Solutions because People Matter! Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). Get a free, personalized salary estimate based on today's job market. Customer Care Representative Greater Toronto Area, Canada. You can also receive alerts via instant message. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. Tasks to include in a Customer Care job description . You will be notified during the hiring process which checks are required by the position. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. There is no travel required for this position. Find out if you meet the requirements! You will be notified during the hiring process which checks are required by the position. We strive for Excellence Every Day by collaborating with our clients and colleagues. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. * Strong attention to detail with critical thinking skills Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. I was responsible for keeping up to date with daily schedules and routines and managed all of . Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. The estimated base pay is $36,558 per year. Si es as, entonces ReedGroup es para ti! At Alight, we connect passion with purpose. Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Location * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. At Alight, we believe a company's success starts with its people. Read more Visit the company website to obtain information on the company and review the job description prior to your interview. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. In addition to a base salary, this position may be bonus eligible. Qualifications for a job description may include education, certification, and experience. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Help us reimagine how people and organizations thrive! * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! The mission of our customer care teams exemplifies the need for humanunderstanding. As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Learn more about our customer care offices. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. We understand the powerful human connections that create success for organizations. We reward continuous improvement and encourage you to own your own development. Accurately documenting all conversations and actions taken on each interaction. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. Alight Easy 1-Click Apply. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. Take the first step today by joining our talent community. Customer Care Representative Resume Examples. Alight Solutions These teams are a critical component of Alights health care,retirement and HR-delivery services. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Be Real with Alight and help us re-imagine how people and organizations thrive. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. You have reached your maximum number of active job alerts. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. Alight Easy 1-Click Apply. Find out if you meet the requirements! $50K-$69K Per Year (Glassdoor est.) Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. Customer Care Representative - with Growth Opportunities at Alight today! Must be able to work a flexible schedule based upon high call volume needs. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. You have Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Stay updated on our new opportunitiesJoin our. Explore careers Media or Investor inquiries? Cons Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. View this and more full-time & part-time jobs in Miami, FL on Snagajob. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Customer Care Representative Human Resources. Browse by city or country to find one in your region. Join our team. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. On average, Willa Davie works for one . The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. You have already created a job alert with same filters. * A demonstrated successful work history in customer service, insurance, or related field. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. Full Job Description. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. Career Development & Growth: We provide ongoing training, coaching and development. These teams are a critical component of Alights health care,retirement and HR-delivery services. Interested in Workday positions? Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. Our story starts with a simple, universal truth: Every business is a people business. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. Alight also offers a comprehensive benefits package. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Reimagining how people and organizations thrive. * Demonstrate a high level of confidentiality and professionalism Required Skills. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Benefits start on your first day of employment, Programs & activities that give back to our. * Call Center and Hospitality experience preferred. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. They may often give instructions by phone and besides performing clerical tasks, they also assist . Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. Our story starts with a simple universal truth: Every business is a people business. This may include additional research and ongoing casework. This program provides you with the foundation you need to lead to a path of success. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language