Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. The branch (Chatham) don't even answer my emails now! Pool full of screaming kids. kept it quiet from staff aswell ! Otherwise I would give it a five star rating. I'd be in two minds about renewing my membership next year. 4/ Told on joining in November I could freeze my membership free of charge for the summer. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Companies can ask for reviews via automatic invitations. Verification can help ensure real people write reviews about real companies. Ive requested an email back and a call and have been told a customer representative will be in touch. Waste of money. Join the 266 people who've already contributed. Informed them that I was moving house and therefore cancelling my membership. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. The machines, if broken are repaired quickly. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. However, you are likely to be ignored. I bought a membership 4 years ago. Be proactive by paying attention to the customer's needs and offering help or recommendations . How many stars would you give TruGym? The most important rule in providing excellent customer service is to be friendly. The Gym is crowded all the time. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). Complaining to TruGym is difficult. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. I use both the free weights, machines and also classes. why would you not notify any body ? I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Would definitely give more stars if I could! Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Not helpful at all. Contact your local truGym via our online contact form. No on-duty lifeguard (is this actually legal!!!). Don't join this gym. Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. Huddersfield gym- horrible service, old gym equipment. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. trugym customer service. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. | Read 61-80 Reviews out of 237 I also send two emails through to them and I never even received an acknowledgement let along a response. Good equipment. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Absolutely shocking customer service. Weights are all over the place. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. The changing rooms are always clean and the same for the showers! The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. The showers and changing rooms are always clean and warm. I think there are more people than the capacity of gym. Good luck TruGym you are going to need it! Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Trugym Chathamarrrgh!!! Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service Companies can ask for reviews via automatic invitations. I have paid for a year's membership through GymFlex and have no idea how to get my money back. Great for all ages, shapes and sizes! i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Your experience matters. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Highly recommended. I email head office never got a reply. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. I tried to speak to the gym they said there was nothing they could do. it's never the same amount and do not expect any sort of customer service! 2023 Trustpilot A/S. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Verification can help ensure real people write reviews about real companies. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Even a reminder email could have helped, Never join this gym, Its not good. townhomes for rent in pg county. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Join the 248 people who've already contributed. This week i have attended a tone class and a body pump, both were identicle. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. 2023 Trustpilot, Inc. All rights reserved. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Fantastic facilities. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. DISGUSTING!! I DO NOT RECOMMEND. DO NOT SIGN UP THERE TERRIBLE! Also, water little bit too cold sometimes. We use dedicated people and clever technology to safeguard our platform. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! It said I should hear back within 48 hours. Anyone can write a Trustpilot review. The gym did not respond to my complaint. Good luck TruGym you are going to need it! Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. Top gym with great facilities and friendly staff that are always willing to provide support and advice. 2023 Trustpilot A/S. In reality this was my experience. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. | Read 241-259 Reviews out of 259. Completely recommend this gym for any women that are looking for a great gym for good value for money. This review is on the company and not the local gym. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. Our gyms come with either a sauna or steam room (some have both!) Find out how we combat fake reviews. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Absolutely flabbergasted of the audacity and attitude she had with me. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. I've had an amazing time going to this gym. Find out how we combat fake reviews. A positive and social environment to train and meet people. This was a friendly gym in Boston Lincolnshire. Join the 261 people who've already contributed. Don't trust the staff at face value. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! So far, an excellent option for a gym considering the membership prices are cheap. Staff are really friendly but could be more helpful to newcomers. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! My feed back is that if I could train at another gym early in the morning I would. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. Gym is always clean and range of machines is good. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Worst customer service ever have not had one reply to my messages or calls!! Join the 271 people who've already contributed. Bit apprehensive being a female in my 50s. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. I am still waiting for a refund and the information about the instructors.. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. I know several members have request a standing calf raising machine. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. It goes against our guidelines to offer incentives for reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. the gym is very clean, the staff are very friendly and always up for a laugh! Been coming here for many years and have always found the staff very pleasant and welcoming. Ive been at this gym for nearly 2 years. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. They definitely make it difficult to contact them through their website. I signed up to the gym and have been going daily as i am very consistant with my training. It goes against our guidelines to offer incentives for reviews. Would definitely recommend to a friend especially with the ladies only facility. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. We also ensure all reviews are published without moderation. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. How many stars would you give TruGym? 2023 Trustpilot, Inc. All rights reserved. We also ensure all reviews are published without moderation. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . Friendly staff. A nice gym and I enjoy my early morning workouts. Our 2022 Transparency . I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). The staff are friendly and the gym is very tidy. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. Great gym that everyone feels comfortable and Staff are an asset to the place. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. | Read 41-60 Reviews out of 265 The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. It does seem that there are other members who have also not been refunded. It's a public swimming baths not a gym. | Read 81-100 Reviews out of 267 Awful!! I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. They definitely make it difficult to contact them through their website. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. this is extremely unprofessional. DEFINITELY AVOID TruGym and Harlands. Companies can ask for reviews via automatic invitations. the recent cctv cameras introduction is also not only bothering me but most of us who cover. trugym customer service. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. I signed up back in August, waiting absolutely ages for it to open. I have been trying to contact them for a refund for months and have been completely ignored. Head office failed to respond to emails! beyond me , they have sullied their name. The management are useless and very unfriendly. The staff, although minimal, are friendly and helpful. I paid for a year membership and at that point had several months left. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Thanks. Here are 8 tips for writing great reviews. How many stars would you give TruGym? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Join the 268 people who've already contributed. It goes against our guidelines to offer incentives for reviews. Be friendly. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. Your experience matters. PREMIUM EQUIPMENT False advertising! It has been three weeks and no one has been in touch. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! Your cars are not safe! kept it quiet from staff aswell ! Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. They are young, inexperienced and basically don't want to be there. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . 0 star! Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. I would not recommend this gym to anyone. Management ineffective and ambivalent. This hasn't happened and all attempts to contact them regarding this is being ignored. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Huddersfield gym- horrible service, old gym equipment. Your experience matters. | Read 101-120 Reviews out of 258 Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. Bit apprehensive being a female in my 50s. Lots of equipment to use and is open to everyone. For example, you can easily set up automatic payments, so you're never late. We also ensure all reviews are published without moderation. Very unprofessional! Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. How many stars would you give TruGym? Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Head office failed to respond to emails! Completely unresponsive to emails. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. This happened on several occasions making me again not really want to use the pool and steam room. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! I prefer to go in before work so at 6am and then use the sauna and steam room. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Joined for a month at the Keighley branch in August 2013. Graham. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out.
Beloit High School Football, Antique Wooden Butter Churn Value, What Happened To Jim Isabella On Wnir, Fearful Avoidant Rebound, Articles T