He did not do that. hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. NOTHING. I don't have "proof" because stub hub transferred these tickets and took my access away from them. also the card I used to buy them I no longer have. Didn't find out until day before event. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. A total ripoff! Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Not only did it ruin our night, but it also cost us a lot of money for nothing! StubHub, which was recently acquired by Viagogo, another secondary ticketing marketplace, for $4 billion, declined to comment on the lawsuit against it. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. If any of these tragic events occur, you will be eligible for a refund. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. April 1, 2020 From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. Everything Everywhere All at Once Sweeps Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. 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This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. We are changing the way you register and sign-in to the StubHub Community. GIVE ME MY MONEY. This was an unauthorized, unreasonable charge. Open the SeatGeek app. i am not interested in a credit that expires so therefore am requesting my full refund. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. After another hold the rep told me the manager said the same thing. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. I sold two tickets on StubHub and only received payment for one. The potential loss of revenue facing Live. My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Should have checked this site first. Stubhub STOLE THE MONEY FROM ME!!!!! Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. They said the money had already gone to the seller which is pure BS. They said outta luck. I purchased tickets on their mobile app for a college basketball game. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. After the switch, you will enter the email address you use to access the community in order to reset your password. What does "100% guaranteed" mean these days? The 4 tickets were then sold to 2 customers. StubHub is a global marketplace and our policies vary by region, in line with local guidance. This will now be our default option in Canada and in the US. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. Or am I screwed. Stubhub sold tickets per an incorrect an misleading seating venue where tickets are categorized to appear closer to the stage, such that they could charge the higher price. StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. You will enter your community username and new password and done! Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Said cancellation was glitch. I just hope I get my money refunded. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? Re: Refund in Progress. It was for a special occasion. I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. ""You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. Stubhub does not accept returns and does not have a return policy. Stubhub did refund, but plans are ruined last minute. We were not the only ones. I have been attempting to contact you several times regarding ticket order #553613638. I would like a refund!!! Needless to say, this concert never happened. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. This is the worst service I have ever are ticketes but are tickets were NO good. Any good news for refund for us regrading clear actionable step to get Coachella refund? Once we have clear actionable next steps, we will be sure to notify our fans via email! Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company.StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of . How do I get my money back? I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. I'm upset at this it's fraud, Just want your attention. Contracts are contracts. Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. Site says venue will honor original ticket but when i click on view tickets nothing there! We were so excited to go together and experience this momentous event! them this was wrong and deceitful and did not get off the phone until they refunded my money. It . IndustryLegalTop Story Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. 4.6.2020. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. I am traveling today from Mexico to Madridfor what? Managing your orders 43. Wrong seats. This cookie is set by GDPR Cookie Consent plugin. From that StubHub wallet page you can request a refund instead of keeping the credit. You cant change your TOS after purchase. totalling almost 900.00 in the middle of the night. I got real sick and cannot go to the concert I need to possibly get reimbursed please. This is so wrong in so many ways yet I don't have a leg to stand on. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. Otherwise you will receive a voucher for 120% of your purchase price. Now they are saying they will give us a coupon for events canceled. Last Updated on September 16, 2021 by Dave Clark. Also how can stubhub charge me $176 when I never received any money for this purchase. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Just bought tickets. Danielle is the author of this solution article. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Worst Ever. BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. These returns could mean so much to so many people, myself included, as to a difference as food or rent. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. what should I do? ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. I'm being charged on sold tickets that were then refunded. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. I'm out $282 because stubHub won't stand refund. a cash refund, but that cash refunds remained the default. Your email address will not be published. Hour on Chat and another hour on phone. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Don't do it! In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. Stub hub fraud.. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. I purchased a Citi field parking pass for Mets opening day. I emailed them screen shots proving there was no such disclosure. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. be around to get first dibs at floor seats, on 09/20/2012 I went I checked by calling Ticketmaster. Receive a coupon for 120 percent of your original purchase*. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. Was there fraudulent activity with my tickets ? Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. No where does it state that you needed to be a student at the school to use these. Sams Club vs. Costco Which One is Better for You? We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. No where did it say there is 15% charge. I requested refund now, but they didn't reply me yet. The tickets are wrong ones worth $148 each!! It is taking Stubhub about 120 days to process refunds. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? On Feb. 26, StubHub's general counsel was hailing the company's . Obviously the concert was canceled and I would like my money refunded. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. What are you going to do to help your customers? Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. They explained to us the person who registered the wristband could show up to the event and claim they lost it. or Did you buy an excessive amount of tickets? Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. After placing me on hold they said, the tech reviewed it and it did show on the website. That is a great question. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. How is this right? I just purchased tickets for 352.00 for the Cornhuskers Purdue game. my bank says 10+ days to get a decision if they will return my money. This evening I was on Stubhub looking for Lakers tickets for January 2016. Honor yours. This is an essential cookie for the website live chat box to function properly. 01-24-2022 11:26 AM. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. I wish I had read this before buying. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. Bought tickets for James Taylor and Bonnie Raitt. 01-30-2021 01:41 PM. They said outta luck. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. Stub hub has failed its customers once again with a terrible return policy. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. There were two artists scheduled to perform. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. Don't take NO for an answer! BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. This website uses cookies to improve your experience while you navigate through the website. "We were only allowed 120 percent credit toward future concerts, not refunds. You dont get to change the rules to suit you after the fact. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. I listed tickets on Stub Hub for a Broadway show. You can get a refund from StubHub by calling their customer service line. Called for a refund and they won't give me one and the manager hung up on me. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. I would like to receive a refund. Tickets were either never delivered or arrived late. 2. i am not interested in a credit that expires so therefore am requesting my full refund. I got a COUPON worth 120% of my original order. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. No. NOPE. I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. As a marketplace, we act as an intermediary for buyers and sellers. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. I will NEVER use stubhub again! I never got any emails about refunds or the fact they canceled the show. I am traveling today from Mexico to Madridfor what? Combined with viagogo, we now span 90+ countries around the world. Never use stubhub again. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or [email protected] as soon as possible. Worst Customer Service Ever. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. 2023 The Hollywood Reporter, LLC. If I had purchased elsewhere I would have received a full refund! Purchased 2 tickets to a college basketball game. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. How come they can't control that?!! Overall awful experience with only one of four tickets received for $500. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. For sure I can warn any one who is going to use this service. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. >> PRETTY UNFAIR. I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. The cookie is used to store the user consent for the cookies in the category "Analytics". We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. while we were at work. 5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? So you don't think it's possible the original buyer got refunded and we just don't know about it? Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? My girlfriend's 30th bday gift is being ripped off! Stubhub sucks! View SeatGeek . This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. Do NOT buy Canadiens tickets from here. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! I placed the call today, which is the day after. Wow. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. What is your rescheduled or postponed event policy? DON'T BUY ON THEIR PLATFORM!!! Olivia Perreault. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. I called immediately but received the same reply, "No refunds!" The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. I didn't receive my ticket and they won't give a refund only a worthless coupon. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site.
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