A: Press OK to dismiss the message and then go to Settings and make sure push notifications are enabled and you have network connectivity. Using an authenticator app for two-factor authentication (2FA) is more secure than SMS messages, but what if you switch phones? Please try the above suggestion and if there's any update, feel free to let us know. Push notification authentication validates login attempts by sending access requests to a mobile device that has been linked to the system. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts. This helps add extra security so that even if someone else has access to your device, they can't fill or see your password, because theyre unable to provide the biometric or device PIN input. Dont allow: If you select this option, youll be blocked from accessing the resource. Based on my knowledge, if you want to older version APP, you could download apk file and install it. A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. You must have an Authenticator app installed on your device in order to use it. Which has been very aggrivating bc it's prevented me from not just all my important emails, but also from being able to get into my HP Desktop also! Just turn on theScreen Capturesetting in Authenticator and restart the app. There is both a setting on if a notification will be send or if the 6-digit code should be used (given the admin of the tenant did not disable certain methods) and an option to change the phone number. Not sure why but much less of a problem than not receiving the request. 01:14 PM. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. If you need to recover your accounts on a new phone, youll have to turn on the backup option on your old one. Don't set up any accounts using Microsoft Authenticator until after you've used the Recovery tool because it will overwrite matching site accounts. Contacts and phone. If you know a SECURE download site with the old APK please tell me. If possible, you could install older version Microsoft Authenticator APP, you could search the installer file on Google. If you want to see your OTP codes in screenshots or allow other apps to capture the Authenticator screen, you can. Youll now receive a notification on your device anytime a new sign-in is detected for any of your accounts that are using Microsoft Authenticator. For steps to enable hardware encryption, see Encrypt your Android device. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. A related link for the reference:https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-helNote: non-Microsoft link, just for the reference. Removing autofill data doesn't affect two-step verification. Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. If your question wasn't answered here, we want to hear from you. On these devices, Authenticator is automatically registered as a device administrator. Since they have removed their account from the application they can not authenticate to the portal. This is causing issues when users need to re set up the account in the Authenticator app. The specific permissions you see will depend on the type of phone you have. 1. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. If the date and time is wrong, or out of sync, the code won't work. A: You don't have to unlock your device to approve verification requests because all you need to prove is that you have your phone with you. Want CNET to notify you of price drops and the latest stories? Get The Word Out About Your GoFundMe Campaign! The app will request this permission only if your organization has a policy requiring location. What are the steps? A:To add a work or school account for passwordless or two-step verification, select the +button in the top right corner of Microsoft Authenticator > Work or school account> Sign inand complete the authentication on your device to add your account. Alternate options for enterprise users include: Setting up the Authenticator forAndroidoriOS. Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. Q: Why do I only get notifications when the app is open? Q: Do notifications work for non-Microsoft accounts? If you are still not able to add your account, please reach out to your admin. To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either yourMy Apps pageor your organization's company portal to turn off verification for your old device. We turned off the ability to receive texts/calls and are forcing the Authenticator app. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. Shop your favorite products and well find the best deal with a single click. All rights reserved. It is still a very reliable method of securing your online accounts, despite the fact that the app does not support Push Notifications. What might be the issue? A: No. I'm afraid it's an Android 5.0.2 issue. Unfortunately I uninstalled old Microsoft Account app (that was perfectly working and where I always received the notifications) when I upgraded to MS Authenticator. Autofill is not currently available for work or school accounts. A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. Try to remove the account in Authenticator and try again to see if there's any different. I tried to download the MS Authenticator App on my new phone but it's not showing any Approval Alert nor Authentication code. You should also open all your 2FA accounts and see if your old phone is still shown as a valid authentication device; if it is, remove it. If yes, remove the problematic account from your app, add it again allowing notifications, and see if that fixes the problem. Strong authentication is needed by Authenticator app: Signing into Authenticator requires a second step. If you don't get notifications at all, you should check the following conditions: Is your phone in Do Not Disturb or Quiet mode? My phone have been stolen, I had work account logged in there. Q: How do I remove an account from the app? By moving to Safari, the whole sign-in process happens in a single app, allowing you to sign in to the app successfully. Yes, multiple times. This minimaldata is needed to keep the app updated and secure. In order to get the end user back into the portal I have to go to the regular MFA Setup page, enable phone calls or texts, enable and enforce MFA on the end user, and they can finally get in to re-set up the account. Authenticate through Microsoft Authentication App by clicking approve when notification pop up. By adding options such as Watch Later and Others, push action buttons can be used to customize when you can watch these videos. You don't need to find this code and enter it because Authenticator finds it automatically in the text message. Youll need to share your location once every hour to ensure you are still within a country where you are allowed to access the resource. A: Registering a device gives your device access to your organization's services and doesn't allow your organization access to your device. Then install Microsoft authenticator on your new phone and tap "Begin Recovery." How-To Geek is where you turn when you want experts to explain technology. After you tap the Contoso account tile, the verification code is visible in full screen. What Is a PEM File and How Do You Use It? The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. When you enable push notifications for Microsoft Authenticator, youll receive a notification on your device whenever a new sign-in is detected. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. The accounts that were backed up from your old phone will be transferred to your new phone. Alternate options for personal Microsoft account users include: Setting up an alternate sign-in method (SMS or email) by updating your security info from theMicrosoft Account Security page. Check if the verification codes in the app are working when notification doesn't. Check if notification through a mobile app is enabled or disabled. The problem lies in that even though they are visiting the portal from devices that are excluded from MFA via conditional access (Compliant/Hybrid AD Joined) the myapps.microsoft.com portal is still enforcing MFA to log in. You still use your password to access credentials to share with another organization. Reinstalling doesn't work either. Not receiving any Microsoft Authenticator notifications on my new phone, regardless of whatever other device I attempt to access university materials by. There is no other method that I can possibly proceed with. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Would be very grateful for some help. I had to go into the advanced set up to be able to change it back. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. If you have feedback for TechNet Subscriber Support, contact Contact your admin to fix this issue (uniqueness validation). What should I do? I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. Aside from writing, he tinkers with tech at home, is a longtime fencer -- the kind with swords -- and began woodworking during the pandemic. Receive data from the internet. A: Make sure the date and time on your device are correct and are being automatically synced. Any help would be great here also. 1. - edited For more info, see theBackup and recover account credentials with Authenticatorarticle. Its also important to remove the accounts from your old phone. Notifications won't work for third-party accounts, like Google or Facebook. After adding your account, depending on the features you enable for the account, your account data might sync down to the app. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. All of this could be fixed with a one time bypass for cloud! Q: Why is my account tile gray and inactive? You will need to go to Settings and manually enable the permission. Next, you need to open the app and sign in with your Microsoft account. We select and review products independently. A: The codes don't require you to be on the Internet or connected to data, so you don't need phone service to sign in. Finally, add the account again and turn authenticator backup back on again. Definitely would like to see the one-time bypass feature in Azure MFA. This will remove passwords and other autofill data from the device. This really really helped me@Martin_Durecall I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON. The software giant kicks off public testing for its Phone Link software. @Robert WoodsI resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. microsoft authenticator not sending notifications new phone microsoft authenticator not sending notifications new phone. A: Beginning with release 6.2003.1704 of Authenticator Android, by default all OTP codes are hidden anytime a screenshot of Authenticator is taken. If possible, you could check this All Rights Reserved. Unlike a password, we don't want you to remember this number. Q: Can I add only certain users in my organization to the allowlist for Autofill? A: You can set up notifications for your work or school account (if allowed by your administrator) or for your personal Microsoft account. Over the past few years though, Microsoft's introduced features to make Windows PCs more Apple-like, a revamped Apple-friendly photos app, moreiCloud syncingand version of phone link software for devices powered by Google's Android software. Once youre signed in, you need to go to the Settings page and enable push notifications. Used to optionally support Autofill on more apps and sites. The country name and location coordinates are sent back to the system to determine if you are allowed to access the protected resource. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Thank you for writing to Microsoft Community Forums. Use biometric hardware. Once the app generates a code, you will be able to log in to your account with it. I have make sure that the battery optimization and all sort of notification permissions are allowed. Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone. If youre concerned about whats actually backed up, its pretty straightforward. This permission is only used when you report a technical problem through the app settings. There are a few steps you need to follow in order to get Microsoft Authenticator to push notifications. 8 digit one-time passwords are for personal Microsoft accounts, not work accounts, so you confirmed that your issue is not reg. Full network access. In addition to being simple and user-friendly, push notifications also make it simple for you to receive them. Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. Heres what each permission level will mean for you: Allow all the time (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. The end users try to fix the issue themselves and will remove their accounts from the app and try to reenroll by going to myapps.microsoft.com and restarting the setup process. Users will be notified when new uploads, events, and other important updates are added from the channels they subscribe to. Some information from your storage is collected to diagnose the issue. Note that 2FA is designed to make it extremely hard to access an account unless you have the 2FA code. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. generated for my account, but no notifications when I try to connect to Beam, MS Technet etc. Maybe it was turning off wifi. Sorry for the late reply -- can you go into the phone's settings and look for the app settings for Microsoft Authenticator (or just Authenticator) and make sure that notifications are enabled there? They also can contain device data such as device name and operating system version. Microsoft Authenticator will display a message if you need to do this. A: Tap the account tile for the account youd like to remove from the app to view the account full screen. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Thanks. Problems started when I upgraded to MS Authenticator. Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. Make sure you have a copy of the backup codes for each account before you attempt to change your authenticator device. Phone number is also correct. On Android, Microsoft recommends allowing the app to access location all the time. Q: I am having trouble adding my personal account to Microsoft Authenticator. I ended up giving up and completely removing the add and setting up MFA on the device from scratch. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. I also deleted all accounts on the app, uninstalled the app and reinstalled it. Authenticator creates an encrypted JSON Web Encryption blob (JWE) file using AES-256. The Authenticator app is not required for all accounts. Location. I have submitted feedback logs using Incident ID:UE5893G if it helps. A: App Lock helps keep your one-time verification codes, app information, and app settings more secure. Q: Why does the app request so many permissions? For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. If it's a bug of Microsoft Authenticator 6.1.4, on Android 5.0.2 hope they'll fix it ASAP. It shows 8 digit one time passwords. I have my new number on Microsoft account for 2 years now and my work have my new number saved in their system for the same period of time so I have no idea why my old number is in there. You might need to talk to your service provider to help with the Android or Apple notifications channel. Passwords on the device are encrypted: Passwords on device are encrypted, and encryption/decryption keys are never stored and always generated when needed. A: Activity notifications are sent to Authenticator immediately whenever a change is made to your personal Microsoft accounts, helping to keep you more secure. The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) You have to re-create your 2FA accounts on your new phone manually. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. Setting up a phone number to receivephone calls to verify their identity. You can unregister your device inSettings, but you may lose access to emails in Outlook, files in OneDrive, and you'll lose the ability to use phone sign-in. Most accounts provide backup codes you can use if youve lost or damaged your phone. The Authenticator app, which works in conjunction with a number of MFA tools, allows you to sign into your online accounts using a code generated by the app. Whenever I try to enter a MS service (e.g. You can fill out a form to allow or deny Autofill for your organization andsend it to the Authenticator team. Q: Can I take screenshots of my one-time password (OTP) codes on the Android Authenticator? Reminds me of the Church lady on SNL! That's because device registration can happen in other locations outside of Authenticator, such as in Android account settings or in the Company Portal app. For example, say you set up 2FA on the Gmail account [email protected] in Authenticator on your new phone. Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). I just tried accessing a resource (my work MS Teams account), which requires me to authenticate using MS Authenticator. To try to fix this, we recommend you select theSafariicon on the bottom right side of the screen while signing in to your mail app. I have make sure that the battery optimization and all sort of notification permissions are allowed. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. The problems should be divided into different parts: It's better to use more than one authentication method and you can use the additional one with the phone call and it allows you to re-enroll. You'll use these codes as single-use password to verify that you are who you say you are. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Your administrator might ask for this Incident ID if they request customer support. A: To stop syncing passwords in the Authenticator app, openSettings>Autofill settings>Sync account. Verified IDs are secure trusted credentials that can be used by websites and organizations to make account setup simpler and safer. If you still have trouble, check these settings: Make sure the device requiresa PIN or biometric to unlock. However, I now get three notification sounds after approving the request. Simply log in to your account on your phones standard log-in feature to be able to log in only occasionally.
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