Patient records were available, kept secure and up to date. There were business continuity plans in place for use in the event of a major incident. 27 January 2017. Third party children and adolescent mental health services did not accept assessments after 3pm. Recent audits took place for JAG (joint advisory group on gastrointestinal endoscopy) accreditation, which they are currently awaiting the outcome. Map and contact details. TN40 2DZ, In Demand for mental health services far outstripped capacity. However, changes to the clinical unit management team led to a lack of engagement with ITU staff, making it difficult for clinical staff to develop plans for the future. Building: Acute Admissions Unit. This included an extension of the Hospital Intervention Team to 12 hours each day and a planned increase of overnight mental health team availability. Leadership, governance and culture were used to drive and improve the delivery of high-quality person-centred care. The service had improved the triage process with significantly improved training and clinical competency checks for nurses and HCAs. There were readily observable changes made across the trust in relation to never events that had occurred, with learning widely disseminated. Provision for patients with mental health needs was variable. Please visit our Insurances Accepted page to learn more. This enabled staff to use escalation areas and additional spaces for patients whilst they waited for diagnosis and treatment. Your most recently prescribed spectacles or contact lenses (including cleaning fluid), any hearing aids and denture box. Options for food and drink had improved for patients in the clinical decisions unit but audits of the use of the malnutrition universal scoring tool (MUST) noted poor compliance with trust standards. Matrons assistants support matrons with the clerical side of their job such as monitoring training compliance, collecting, and collating data for clinical audits. Nursing staff shared concerns with the level of staffing on most medical wards. Published Alahna Kindred; Published: 17:34, 30 Sep 2020; Updated: 20:59, 30 Sep 2020; There was a dedicated practice development nurse in post who provided support to all members of the emergency department team. Budding medics have a doctor overseeing them, with workshops, hospital practice and work . Aurora Behavioral Health Systems Patient Services team can also answer questions regarding funding. Our rating of the service was good. On the day of discharge you may be transferred to a discharge lounge to wait for your transport home or for your medication. 0300 131 4500, Eastbourne District General Hospital The service ensured that staff had the skills, knowledge and experience to deliver effective care, support and treatment. If you need assistance to stop smoking please speak to a member of staff who can refer you to the appropriate service. We place some essential cookies on your device to make this website work. Have you found an error with this catalogue description? 0300 131 4500, Eastbourne District General Hospital However, the trust had made demonstrable improvements in mandatory training rates since our last inspection. (877) 870-7012 to begin the admissions process. Alcohol or any illegal or non-prescription drugs. We support protected meal times. They will help you evaluate transportation services for your patient/client to . The service was tailored to meet needs of individual people and are delivered in a way the ensure flexibility, choice and continuity of care. Our rating of this service improved. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Each report covers findings for one service across multiple locations, In Our rating of the Eastbourne Midwife Unit was requires improvement. All staff received a quarterly newsletter called you said, we said and gives staff information of common risks and examples of learning from incidents. The healthcare assistant team had been awarded as unsung heroes for their work in improving the patient experience and in most of our observations staff demonstrated a commitment to kindness, compassion and empathy. However, some improvements were needed in bed management processes to ensure that patients did not remain in the intensive therapy unit (ITU) longer than required and patients requiring critical care were managed in an appropriate setting. we have taken enforcement action. Staff recognised and reported incidents and near misses. Prev 1 2 Next . Eastbourne District General Hospital. At least one standard in this area was not being met when we inspected the service and. There had been times when these staff were not specialist trained in paediatric care. Patients and relatives told us that they were treated with dignity and compassion. We rated it as good because: Published Facilities in the department included a dedicated area for patients with mental health needs and for children. Some aspects of service planning were expanding to meet increased patient demand. Four closures were due to lack of medical and nursing staff at Friston and six of these closures were due to insufficient paediatric nursing staff/skill mix of staff at the Conquest Hospital site to care for two patients with mental health issues needing one to one care whilst on the ward. Let's make care better together. Kent Surrey and Sussex Air Ambulance (G-KSSC) pays a visit to Eastbourne Hospital this afternoon RM 2J6FRBR - Air ambulance transports critically ill patient from Eastbourne hospital to suitably equipped medical facility. Pre-assessment clinics were thorough, and parents had time to ask questions and understand their child's conditions and treatment. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. However non-availability or delays in responding to referrals to specialties had resulted in negative patient outcomes including for patients who needed a stroke assessment. Senior staff monitored and updated risks on the service risk register frequently and had initiated a number of strategies to reduce risks. The trusts urgent and emergency care Friends and Family Test performance (percentage recommended) was better in comparison to the England average. AURORA BEHAVIORAL HEALTH SYSTEM is Arizona's largest free-standing psychiatric hospital system. This maternity thematic review was a focused inspection; we inspected the domains of safe and well led using the CQCs established key lines of enquiries (KLOES). Kings Drive, Eastbourne, East Sussex, BN21 2UD It is managed by the East Sussex Healthcare NHS Trust . In some of the records we looked at we found missing referrals, no evidence of consistent risk assessment and evidence of the discharge of a patient at significant risk of self-harm or suicide. / 50.7864829; 0.2697638. We will ask you to sign a property and valuables disclaimer on your admission as part of the admission documentation process. . They supported staff to develop their skills and take on more senior roles. We noted that whilst the rating remained the same, there were noticeable improvements in many aspects of care. Doctors, nurses and allied health professionals worked together to provide integrated care that met the needs of patients. Kings Drive, Eastbourne, East Sussex, BN21 2UD, Medical care (including older peoples care). If your medication is not in stock then you may be issued with a prescription to obtain from a pharmacy. We rated it as good because: Published Aurora East. It has 22 beds and two operating theatres and 129 employees. the service is performing badly and we've taken enforcement action against the provider of the service. Hospitals. Most staff did not meet the trusts 90% target for mandatory training completion and demand pressures on the service meant staff often found it difficult to attend training. Managers investigated incidents and shared lessons learned with the whole team and the wider service. Inpatient Mental Health Intake & Admissions Process, All of the staff deserve special recognition, What to Expect When Calling a Mental Health Facility, may need to be entered from aurora.boxcarstudiodev.com, Mental Health & Psychiatric Hospitals in Glendale and Tempe, AZ, See what other patients are saying about us, Copyright Aurora Behavioral Health System. We appreciate your support in asking your friends and relatives to only visit during visiting times. If you have any dietary requirements, please speak to the nursing staff and they will assist you. We saw dedicated areas for children in the main outpatient waiting areas. Admissions FAQ . Staff completed and updated risk assessments for each child and young person and removed or minimised risks. Large amounts of money or valuables, such as jewellery or electronic devices etc. The trust had made clear improvements to the way health records were managed across the organisation. You will have a small locker next to your bed or chair for your personal possessions. Strong clear leadership seen, staff felt well managed and well led. Operated by Southern Service and Stagecoach South East, the . The unit is run by a group of core midwives and maternity support workers (MSWs) and is supported by the community midwifery teams. The plan for your discharge from hospital will start on your admission to hospital. Provide SDEC services at least 12 hours a day, 7 days a week. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. From Cineworld 322 min From Brighton Pier 120 min From Gatwick Airport 156 min From University Of Brighton - Falmer Campus 116 min From Churchill Square Shopping Centre 117 min From Brighton Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service did not keep their risk register updated. We observed safeguarding folders, which identified the safeguarding lead and the referral process. Pyjamas or a nightdress, and a bed jacket, cardigan or dressing gown. . Staff understood the services vision and values, and how to apply them in their work. Practice changed where required improvements were identified. Call us today, 24/7, for a free, confidential assessment. ACTs provide high quality and appropriate care and liaise with STAR . Every adaptation was offered to make the appointment as comfortable and relaxed as possible. They managed medicines well. Browser Support One team of staff felt their manager was less approachable and they felt less supported but this appeared to be about an individual middle managers approach. Find out more. Staff throughout outpatient services put patients at the centre of what they did. Give feedback on care at this service. Acute Admissions Unit - Level 3. It also has seven maternity beds in a midwifery led maternity unit. Please speak to the nurse in charge of your care or area. It may be necessary to move you to a different bed in the same ward or to a different ward at varying times of the day or night. If Aurora is not the appropriate place for a patient, our Patient Services team is very knowledgeable about other organizations and services available and is happy to assist individuals in obtaining the services that best meets their needs. there are some services which we cant rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon. The practice development nurse also supported healthcare assistants to achieve the national care certificate and had helped to develop a new initial training and support programme for newly qualified nurses. On arrival to the ward you will be shown your allocated bed space, the bathroom and toilet facilities and given a call bell to contact staff as required. There was a proactive approach to meeting the needs of those from different cultures or with complex needs. If youre staying in hospital as an inpatient youll be made comfortable and be cared for by our dedicated teams. It will also include any special instructions personal to you. We found there was strong and clear leadership capacity and capability. They were focused on the needs of patients receiving care. Click on the Bus route to see step by step directions with maps, line arrival times and updated time schedules. Acute Admissions Limited Headquarters. No rating/under appeal/rating suspended Friends and Family Test results showed a higher than average response rate and the scores were higher than the England average. Staff delivered patient care in line with evidence based care and best practice guidance. They had received training in the Mental Capacity Act 2005 and knew how this impacted on their work. We saw respectful and confident interaction between BME staff and white British staff on the wards we visited. Hospedia gives you access to many television and radio stations and a dedicated telephone number. Services were being transformed to make sure acute, outpatients, nursing outreach and community paediatric services holistically met the needs of children and young people. Get alerts when we inspect. We reviewed 3 sets of patient care records. [3] [4] In 2021 the trust bought the private hospital Spire Sussex Hospital, which is physically linked to the trust's Conquest Hospital in Hastings. They treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. Apply to Nhs Trust Hospital jobs now hiring in Eastbourne on Indeed.com, the worlds largest job site. Toiletries, including a hairbrush or comb, soap or a soap substitute, toothbrush, toothpaste or denture cleaner, and any shaving equipment needed. There was a continuous improvement programme in place across administrative services that included health records. Records were brief and suggested limited discussion and challenge. We saw real warmth in the relationships between ward leaders and nurses and from the HoN towards their wider team. The Bare below the elbow policy was enforced more rigorously through the daily safety huddles. Located in the heart of Eastbourne, the school has the sea and the town centre on its doorstep, while the train station is only a five-minute walk away. The trust was established as East Sussex Hospitals NHS Trust on 1 April 2002, taking its current name on 13 May 2011. The outpatient department at Eastbourne hospital was undergoing an improvement programme for services provided to patients. The Ridge, St Leonards-on-Sea, East Sussex, TN37 7RD However some governance processes did not demonstrate effectiveness or improvements in patient outcomes. We look at the needs of all patients when making these decisions and we will discuss with you prior to any move. The trust recognised the difficulties in matrons completing clinical and administrative work and they have introduced matrons assistants. In the period from September 2018 to August 2019 there were 50,922 inpatient admissions and 229,647 outpatient appointments at Eastbourne District General Hospital. Staff understood how to protect children, young people and their families from abuse and the service worked well with other agencies to do so. This may not apply if you are coming in for day surgery or minor procedures, or in areas that require specialised care for example the cardiac unit and intensive care unit. Admissions Unit - Eastbourne DGH - Information for the day of your surgery File type: application/pdf Review date: July 2022 Storage space is limited, but where possible, please bring with you or have brought in for you: We recommend that you ask a relative to take home any money or valuables you have on you when you are admitted to hospital. They provided emotional support to children and young people, families and carers. We understand that family members may wish to visit during meal times to help you eat, if this is needed. Official information from NHS about Eastbourne District General Hospital including contact details, directions, opening hours and service/treatment details Departments and services - Eastbourne District General Hospital - NHS The hospital staff tried to ensure that the individual needs and preferences of patients were met. Staff treated children and young people with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. Let us know. This included in the completion of baseline observations and information critical to monitoring patients for deterioration. Data provided by the trust showed improvements in the implementation of the sepsis pathway. UK Covid-19 hospital admissions are highest since July with ICUs in London, North West & North East worst hit. We visited the telephone triage area and the community midwives office. This was evidenced through a few incident reports, such as when a patient remained in the emergency department for 19 hours when multidisciplinary medical teams failed to identify an appropriate care pathway. The department performed similarly to or better than national averages in the Emergency Department Survey 2016 and between November 2016 and December 2017 in the time from arrival to initial assessment. Staff said matrons and senior nurses were visible and supportive within the department, they felt valued, listened to and respected and felt confident to raise any concerns with their line managers. The sepsis link nurse developed a think Sepsis poster which highlighted monthly audit results and a Stop sticker when the pathway was no longer appropriate, to ensure staff used the screening tool and cascaded results to the clinical leads and matron. We saw staff interacting in a caring and dignified way with patients with ill mental health and learning disabilities. Staff we spoke to were able to demonstrate an understanding of their responsibilities to safeguarding vulnerable adults. The identification, reporting and investigation of incidents had improved significantly since our previous inspection. Staff worked well together for the benefit of children and young people, advised them and their families on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Any prescribed tablets and medication that you usually take at home. of hospital observation status and an admissions process that is transparent and administratively simple. There was evidence of effective multidisciplinary working with the hospital intervention team the security team and specialties when these were available. Those series are affected are indicated in their catalogue entries. Where compliance with VTE risk assessment and prevention had been a concern in our previous inspection report, there was now evidence of high rates of compliance with 95% of patients having a properly completed VTE risk assessment in July 2016. However, staff are taken from the ward they are based in to work in other areas that do not have a full establishment and staff shortages. Admissions. the service isn't performing as well as it should and we have told the service how it must improve. the service is performing exceptionally well. Along with the introduction of GP streaming this reflected a targeted approach to improving access and flow. All those we spoke with were clear who their immediate manager was; this was not the case on the last inspection visit in 2015. 0300 131 4500, Provided and run by: The trust had participated in a national benchmarking programme for outpatient departments and the womens health service had achieved successful accreditation from the British Society of urogynaecology in 2017. Following our report in January 2017 it was highlighted that the outpatient service must develop play services in line with national best practice guidance. The intensive care service used procedures to ensure that patients received safe and effective care. Where a patient experiences disorientation we will aim to keep moves to a minimum. Clinical governance systems were embedded in the operation of the service and reviews of incidents, complaints and risks were frequently carried out. Good The trust was compliant with the intercollegiate document, safeguarding children and young people: role and competences for health care staff (March 2014). The service provided mandatory training in key skills to all staff and made sure everyone completed it. Trust audits taking place were adult asthma, dementia, diabetes foot care, end of life care, falls, Parkinsons disease action, pulmonary rehabilitation, and cardiology and staff were aware of audits taking place. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and . This meant any child presenting at risk from complex mental health issues after this time, would be transferred to the short stay paediatric assessment unit or Conquest Hospital site for overnight admission until assessment by a mental healthcare professional could be safely carried out. Whilst we noted significant improvements in the service from our findings on previous inspections, there were still areas where further work was needed. This included a workforce development plan, additional consultant shifts and better utilisation of resource plans for access and flow. Staff we spoke with were highly motivated to provide care that was kind and promoted dignity.
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